Taught English as a second language for one year in Tokorozawa, Japan and for six months in Liberia, Costa Rica.
Carried out customer service via phone and email in Spanish, English and Japanese for two years.
Translated and interpreted documents and phone calls in Spanish and Japanese for nine months.
Monitored and evaluated customer service analysts (English, Spanish and Japanese) for nine months.
Translated documents and interpreted calls for different bank departments.
Provided cultural sensitivity training to different departments.
Coached analysts for sales and customer service skills in English and Spanish.
Created and maintained Standard Operating Procedures and training documents.
Translated contracts for Ocesa Colombia.
Proofread annual reports for major credit card company.
Translated forms for AIDS research study for Emory University.
Translated forms for speech therapy for Dynamic Therapy Solutions, LLC.
Interpreted for Norcross Elementary School.
Transcribed video audio in English.
Manage Translation Team of six.
Translation and proofing of marketing materials for U.S. Hispanic market and Puerto Rican market.
Copywriting in Spanish for holiday catalogs for Walgreens.
Tools & Technology
SDL Trados, Windows Suite, Microsoft Office Suite, LAGO, Workamajig, FDR, TBS, First Impression, Express Scribe, InDesign, Filemaker